Refund Policy

Digital Products (One-Time Purchases)

Refund Eligibility

You may request a refund of a digital product within 14 days of purchase if:

• You have not downloaded or accessed the digital files
• The product is faulty or does not match the description on the sales page
• The product cannot be accessed due to a technical error on our part

Non-Refundable Digital Products

Refunds are generally not available for digital products if:

• You have accessed, downloaded, or substantially used the files
• More than 14 days have passed since purchase
• You purchased in error or changed your mind after accessing the content
• The product works as described, even if it doesn't meet your expectations

Consumer Guarantee Rights

Nothing in this policy limits your rights under Australian Consumer Law (ACL). If a digital product is:

• Faulty or defective
• Not of acceptable quality
• Not fit for the purpose it was sold for
• Significantly different from the description

You may be entitled to a remedy (repair, replacement, or refund) regardless of when you purchased it or whether you've accessed it. These rights cannot be excluded.

How To Request a Refund

To request a refund of a digital product:

1. Email our support team at support@policypulse.fun with your order details
2. Provide your name, email, and order number
3. Explain why you're requesting a refund
4. We will review and respond within 5 business days

Subscription Refunds & Cancellation

Free Trial Refunds

If you cancel your subscription during the free trial period and before you are charged, no payment will be made. Your access will end immediately on cancellation.

Post-Trial Refunds

Once your free trial ends and you're charged:

• Refunds of the first billing cycle are generally not available for change-of-mind cancellations
• If you cancel, access continues until the end of your paid billing period
• You will not be charged for the next billing cycle
• If the subscription is faulty or significantly misrepresented, you may be entitled to a refund under Australian Consumer Law

How To Cancel Your Subscription

To cancel your subscription:

1. Log into your PolicyPulse account
2. Navigate to Account Settings
3. Select "Subscriptions" or "Billing"
4. Click "Cancel Subscription"
5. Follow the prompts to confirm cancellation

Alternatively, contact us at support@policypulse.fun and we can cancel on your behalf.

Subscription Access After Cancellation

When you cancel your subscription, your access to premium features ends at the end of your current billing period. You retain access to free-tier content indefinitely.

Refund Process & Timing

Approval Timeline

We aim to respond to all refund requests within 5 business days. If approved, refunds are processed to your original payment method within 7-10 business days.

Refund Method

Refunds are issued to the original payment method. If you paid by credit card, the refund will appear as a credit on your statement. Please allow 7-10 business days for the refund to appear in your account, depending on your bank.

Our Consumer Guarantee Commitments

Under the Australian Consumer Law (ACL), we guarantee that:

• Digital products are of acceptable quality and fit for purpose
• Subscription services work as described
• Our services are provided with due care and skill
• We provide accurate descriptions of our products and services

Nothing in this refund policy removes or limits your statutory rights under the ACL. If a product or service is faulty, not fit for purpose, or significantly different from what was advertised, you may be entitled to remedy regardless of this policy.

Contact & Support

Questions about refunds or our refund policy? Contact us:

• Email: support@policypulse.fun
• Response time: Within 1-2 business days
• Account page: Log in to your PolicyPulse account for additional support options